VoltageDepot.com

No returns will be accepted without an RMA number. Any merchandise returned without an RMA number will be refused and sent back to the customer at customer's own expense. An RMA number is valid 14 days from issued date and Product must be in its original condition without any scratches or damage in the original manufacture box accompanied by all packaging, manuals, and accessories. Product must be 100% complete with ALL original box (es) and packaging materials, have original UPS codes on the manufacturer's box (es), manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

Please note that an RMA # does not guarantee final disposition. All returns are subject to inspection. All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns. Pack the product's factory box into a shipping box with packing material, and tape securely. Write the RMA # issued by Customer Service clearly on the outside of the shipping carton, not on the productpackage. 

Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid! We suggest that you use UPS Ground Service "Insured." Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization. Exchanges, replacements or refunds are initiated only after receiving of returned merchandise. Credits will be issued after our warehouse receives, inspects, and processes your return. Shipping charges are not refundable and do not covered by manufacturer's warranty. 

REPLACEMENT AND EXCHANGES

All Replacements and Exchanges can be processed only within 14 day period.

All returns must be accompanied by your ORIGINAL sales receipt. Product must be in its original condition without any scratches or damage in the original manufacture box accompanied by all packaging, manuals, and accessories.

DEFECTIVE items can be returned directly to VoltageDepot.com within 14 day period of receipt of merchandise. If the defective item is returned in the first 7 day period customer will be exempted from the restocking fee. Defective items returned after 7 day period are subject to 10% restocking fee on the cost of the products, shipping fee is NON REFUNDABLE.

All NON-DEFECTIVE returns are subject to a minimum of 15% Penalty. The restocking fee will be determined at the discretion of VoltageDepot.com based on the level of usage or damage applied to the products by the buyer.

·         Any returns (Defective, Non-defective returns) not returned in "Like New Condition" including missing the original box, packaging material, contents accessories or manuals are subject to a 15% restocking fee and additional charges may be assessed for Products returned with any missing parts and/or accessories. After 14 day period, all manufacturers’ warranties apply.

·         The Customer pays shipping for all returns to VoltageDepot.com.

·         VoltageDepot.com recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection since VoltageDepot.com will not be responsible for any damages to the returning shipments.

·         Expected turn-around-time for all exchanges is 4 business days from the day we receive the product back. Although VoltageDepot.com will strive to process claims within 4-5 business days, shortage of inventory, overload or other special circumstances might delay the process. Customer can expedite the shipping method for exchanges on his/her expense.

·         An exchange sent to VoltageDepot.com with express shipping may not guarantee to reduce the expected turn-around-time.

·         Please allow 5 business days to process refund.

·         For replacements, VoltageDepot.com ships back to the Customer via Ground service in the continental US.

·         All claims for shortage, manufacturer's defects, or shipment error must be made within the first 3 days of arrival.

·         RMA number must be visible on all return shipment’s label or may be refused and returned back to you. A copy of the invoice must be included in returning package.

·         Shipping charges are non-refundable.

·         For credits or refunds on returns, the latest prices less shipping/handling charges will apply.

·         Physical damage will void all warranties.

·         Under no condition will VoltageDepot.com cross-ship any item.

·         VoltageDepot.com reserves the right to swap with the equivalent product for all replacements and exchanges in the event VoltageDepot.com is in unable situation to supply with the same products.

REFUNDS

All Refunds can be processed only within 5 days of receipt of merchandise. Refunds for non-defective items are subject to 15% restocking fee, defective item returned with in the first seven days of return time qualifies for full refund and defective items returned after 7 days is subjected to 10% restocking fee on the cost of the products, Shipping fee is NON REFUNDABLE. All returns must be accompanied by your ORIGINAL sales receipt. The product must be returned in its original condition accompanied by all the packaging, manuals, and accessories.

All items must be returned in the original manufacture’s box. Items returned without boxes will not be accepted. Missing accessories, parts, manuals are subject to additional restocking fee.

VERY IMPORTANT

Life Timer on the phone cannot be more than 60 minutes to be accepted for exchange or refund, otherwise there will be additional restocking fee.

Before returning any product us, you first MUST obtain a Return Merchandise Authorization (RMA) number. Any merchandise returned without an RMA number will be refused and sent back to the customer at customer's own expense.

To obtain a RMA, please e-mail us at customerservice @ voltagedepot.com (request must contain your full name, order number and contact phone number) RMA number is valid for 14 days only from the issue date.

Promotion Items: All promotion items should be returned with original packaging. Returns received without these items will result in a deduction of advertised price of the promotion item at the time of purchase.

Please note you will be responsible for all shipping and insurance charges for returns. If you choose not to insure your package, and we do not accept return of the Product for reasons stated above, you will be responsible for any loss or damage. The purchase price (less any applicable open box fees or missing parts fees) will be credited to your credit card account upon our acceptance of the merchandise in like new condition.